Shipping & Delivery

SHIPPING & DELIVERY

  • In-stock products will be processed and shipped to you within 2 to 3 working days. 
  • Handmade products (Bandana Catalog) are made to order and will take about 2 to 3 days of processing time depending on seasonal demands. Do check our announcement for the latest processing time before ordering. 
  • Preorder/Backorder products usually takes about 3 to 5 weeks to arrive before preparing for shipment to your address. Do note that unforeseen delays might occur, and these delays are beyond our control. Preorder items will be indicated on the product page itself. 
  • Do note that if your items consists of an in-stock and backorder item, we will only ship them together once all items arrive. If you would like to receive the in-stock items first, please cart out separately. 

 

Mode of delivery Local Courier 
Cost Starting from $3.20
Free local courier with min purchase of $40
Tracking Yes
Dispatch days Mon-Fri
Delivery transit time 1-3 working days
Delivery Letterbox (Smartpac)
Doorstep (Ninjavan)

 

* Delivery transit time is excluding order processing time of 2 to 3 working days. 

Self-Collection is available at our address and by appointment only. We will send you an email/message to confirm the slot. 

 

 REDELIVERY

  • If your parcel cannot be delivered after 2 delivery attempts, it will be returned to us and a second courier delivery have to be arranged. In such situations, an additional shipping charge starting from $3.20 will be imposed for the second courier delivery. As such, we recommend that you provide a valid contact number for the courier company to contact you during delivery/to arrange a re-delivery.
  • Failed delivery includes: missed delivery, incomplete or incorrect mailing address, uncontactable during delivery, etc. An additional shipping charge per parcel will be imposed before it can be shipped to the correct address.
  • Parcels not collected within 4 weeks from date of email notification from us will be disposed without prior notice. Strictly no refunds will be made for such cases.

 

INTERNATIONAL SHIPPING

All international orders will be sent via Singpost. Shipping charges will be calculated during checkout.

Do note that you will be liable for any customs/import duty taxes (if any). Please check with your residing country for details on all import duties/tax.